Terms & Conditions

1. Legal capacity

For the purchase of any of the products on our website it is necessary to be legally authorized according to the Spanish legal system. The access of minors to any of our services will be the responsibility of their parents, guardians or legal representatives.

2. Protection of personal data

Claq & Co (hereinafter Claq&Co) is considered responsible. The same have been collected for the management of customer data, to meet, identify and answer requests made by the user through the web www.rsdw.es, as well as where appropriate, to manage their access to certain services or features of the Website, and management of orders placed through it. Participate in contests, promotions and / or other activities that are promoted. Sending offers and news that may be of interest by any electronic means. The recipients of the data are the employees of the company and public bodies in compliance with current regulations. You have the right to access, rectify, carry, limit, oppose and delete the data. You can request additional and detailed information on Data Protection by sending an e-mail to data@rsdw.es.

3. Warranty РScope of Coverage 

Scope of coverageAccording to the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users (hereinafter LGDCU), the lack of conformity that occurs within 2 years from the delivery of the product to the consumer or user will be addressed The customer must promptly inform the company Claq&Co of any defect, by email or by registered letter with acknowledgment of receipt, within 14 days from receipt of the product. Any sign of use of the shoe will tacitly void the warranty coverageThis does not include defects caused by negligence, knocks, improper use or handling, improper tensioning or materials subject to wear and tear through normal use.In the event of a claim recognized as justified and admissible by the Claq&Co company, the customer will only be entitled to the replacement of the defective product or its refund, under the condition of applying an obsolescence coefficient, excluding any other compensation, of any nature, especially for direct or indirect damages. In any case, in the case of duly verified defects, the transport costs to and from the place of delivery (delivery and return of the products) shall be borne by Claq&Co.

4. Right of withdrawal

The company THREE SCREWS informs you that you have the right to withdraw from the contract within 14 calendar days without the need to justify it. This period of withdrawal will expire 14 calendar days after the acquisition of the material possession of the products. To exercise the right of withdrawal, you must send an unequivocal statement that you wish to exercise your right of withdrawal either to the e-mail address info@rsdw.es or to the postal address. If you decide to withdraw from the contract, we will confirm receipt of your withdrawal request by e-mail as soon as possible. In order to comply with the withdrawal period, it is sufficient that the communication concerning the exercise of this right on your part is sent before the expiry of the withdrawal period. In the event of withdrawal by you, we will reimburse to you all payments made by you and received by us, including the costs of delivery (with the exception of the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from the contract. However, we may withhold reimbursement until we have received the returned goods or until you send us proof of delivery, whichever is the earliest.We will proceed to make such reimbursement by PayPal or bank transfer. In this case, you will not incur any costs as a result of the refund, unless the means of payment you have chosen has some cost for Claq&Co, in which case we will inform you of such cost, which will never be higher than that assumed by us.In no case shall proceed the right of withdrawal in the cases provided for in Article 103 of the LGDCU and in particular in letter c) of that precept relating to the exception of the right of withdrawal in the supply of goods made in accordance with the specifications of the consumer and user or clearly personalized. We remind you that in any case the sale of shoes from this website involving any customization according to the specifications of the consumer will not proceed the exercise of the right of withdrawal in the supply of goods made according to the specifications of the consumer and user or clearly personalized.we remind you that in any case the sale of shoes from this website involving any customization according to the specifications of the consumer will not proceed the exercise of the right of withdrawal. It is understood as customization any specific indication such as different sizes for each shoe, indication of specific colors different or complementary to the basic black shoe.

5. Online dispute resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission offers a freely accessible platform for online dispute resolution between the USER and the PROVIDER, without recourse to the courts of law, through the intervention of a third party, called Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.Link to the ODR platform: http://ec.europa.eu/consumers/odr/

6. Terms of payment

Payment can be made by credit card or PayPal. 

To make the payment by credit card the customer will have to provide THREE POINTS, the card holder and card number, the expiration date and the CVV code. These data will be managed directly with your bank, which is responsible for the secure payment of your purchase. We accept the most common types of cards. 

PayPal

To pay through PayPal, the customer will manage the payment through his PayPal account with his username and password.

7. Terms of delivery

The delivery of the purchased goods will be made within a maximum period of 1oo days from the conclusion of the contract.

8. Price and deferred payment of the price

The amount to be paid by the CUSTOMER is the amount indicated in the contract or in the final economic budget that appears at the time of purchase sent to the customer to the email provided, it will be possible if the CUSTOMER requests the deferred payment of the price in the following terms:

– First payment: The customer at the time of purchase will pay the amount corresponding to 50% of the total amount.

– Second payment: The customer will pay the amount corresponding to 25% of the total amount within a maximum period of 30 days from the signing of the contract.

– Third payment: The customer will pay the amount corresponding to 25% of the total amount until reaching the total value, taxes and fees included, in any case within a maximum period of 60 days from the time of purchase. 

In the event that the agreed payment is delayed more than 60 days from the date of purchase and before 60 days after the agreed date of delivery to the customer referred to in Article 9 of these conditions of sale, the legal interest for late payment in force at that time will be applied, in any case the amount of shipping and customs charges will be covered by Claq&Co.

9. Termination for causes attributable to the customer

If the good is manufactured, or is in the process of being manufactured, the customer will lose the amounts paid, and will also have to pay Claq&Co, 100% of the agreed price.

If after 60 days from the agreed delivery date the customer still refuses to receive the equipment and it is in Claq&Co’s warehouses, the order will remain the property of Claq&Co, understanding that the CUSTOMER renounces to the good, all this without prejudice to the payment of the total compensation.

10. Claims for orders not received

If after the stipulated delivery time, the customer has not received the order, you should contact us by mail to info@rsdw.es and as soon as possible we will contact the transport company to solve the delay. It is also cause for termination of this contract, the lack of delivery or delay in it, for reasons attributable to Claq & Co, in more than 45 days from the date specified in the contract. 

In such a case, once this period has elapsed, the CLIENT may communicate by e-mail or by registered mail to Claq&Co, its decision to terminate the contract. Received this communication, Claq&Co will return to the client the amounts that it has received from him up to that moment, with the legal interests.

11. Returns

No returns will be accepted after 14 calendar days from the conclusion of the order if it is in perfect condition. In this case, you will be refunded the amount of the same in the form of a voucher in Claq&Co for future purchases. In no case will be accepted the return of shoes from this website if they are customized according to the specifications of the consumer.

12. Customer Service ONLINE SALES

From info@rsdw.es we will solve all the doubts you have about our online sales service.